Q: How long does it take to ship a standard tool that is in stock?
A: Standard tools that are in stock ship the same day until 3:00PM EST using normal UPS with UPS
air shipments receiving first priority. Expedited orders, UPS Red or UPS Blue can be shipped until
4:00PM EST. Cutting Tool Sales, LLC ships Monday through Friday.
Q: What is Cutting Tool Sales, LLC’s return policy?
A: Please contact us within 10 days if there is a problem with your order and a refund or replacement
less shipping costs and PayPal fees may be issued. NO RETURNS AFTER 30 DAYS. All returns are
subject to inspection and require a return authorization number. Any parts damaged during shipping
are the carrier’s responsibility. Please report any damage immediately to the shipping carrier.
Q: What is the minimum order amount?
A: In certain instances, we may ask that you order in package quantities when specified, otherwise
there is no minimum order requirement.
Q: Is it likely that Cutting Tool Sales, LLC will have the item I need in stock?
A: Cutting Tool Sales makes every possible effort to maintain inventory on all of their products listed.
In the rare instance that the product is not in stock, Cutting Tool Sales, LLC will drop-ship the product
directly from the manufacturer to ensure a timely delivery to our customer.
Q: How can I contact Cutting Tool Sales, LLC?
A: We have a highly trained customer service staff and knowledgeable technicians that can help you
with any questions or concerns you may have. Simply call us at 440-946-2066 between the hours
of 8AM and 4:30PM EST M-F.
