Q: How long does it take to ship a standard tool that is in stock?
A: Standard tools that are in stock ship the same day until 3:00PM EST
using normal UPS with UPS air shipments receiving first priority.
Expedited orders, UPS Red or UPS Blue can be shipped until 4:00PM EST.
Cutting Tool Sales, LLC ships Monday through Friday.


Q: What is Cutting Tool Sales, LLC’s return policy?
A: Please contact us within 10 days if there is a problem with your order
and a refund or replacement less shipping costs and PayPal fees may be
issued. NO RETURNS AFTER 30 DAYS. All returns are subject to
inspection and require a return authorization number. Any parts
damaged during shipping are the carrier’s responsibility. Please
report any damage immediately to the shipping carrier.


Q: What is the minimum order amount?
A: In certain instances, we may ask that you order in package quantities
when specified, otherwise there is no minimum order requirement.


Q: Is it likely that Cutting Tool Sales, LLC will have the item I
need in stock?

A: Cutting Tool Sales makes every possible effort to maintain inventory on
all of their products listed. In the rare instance that the product is
not in stock, Cutting Tool Sales, LLC will drop-ship the product
directly from the manufacturer to ensure a timely delivery
to our customer.


Q: How can I contact Cutting Tool Sales, LLC?
A: We have a highly trained customer service staff and knowledgeable
technicians that can help you with any questions or concerns you
may have. Simply call us at 440-946-2066 between the hours of
8AM and 5PM EST M-F and from 8AM until 12PM EST on Saturdays.

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